Skills by role family · Q3 2026
Most requested skills for customer support jobs in Australia
Measured from 5,257 tracked Australian job ads in this family.
Most requested skills
- 01Customer service4,141 ads, 79%
- 02Product knowledge1,104 ads, 21%
- 03Retail operations752 ads, 14%
- 04Responsible Service of Alcohol714 ads, 14%
- 05Teamwork686 ads, 13%
- 06Retail sales619 ads, 12%
- 07Workplace safety543 ads, 10%
- 08Customer experience519 ads, 9.9%
- 09Inventory replenishment497 ads, 9.4%
- 10Customer engagement485 ads, 9.2%
- 11Stock replenishment476 ads, 9.0%
- 12Manual handling462 ads, 8.8%
- 13Communication427 ads, 8.1%
- 14Problem solving407 ads, 7.7%
- 15Time management390 ads, 7.4%
- 16Loyalty program promotion380 ads, 7.2%
- 17Inventory management375 ads, 7.1%
- 18Product storytelling337 ads, 6.4%
- 19Customer relationship management325 ads, 6.2%
- 20Cash handling318 ads, 6.0%
- 21Multitasking290 ads, 5.5%
- 22Product discovery283 ads, 5.4%
- 23Alcohol service compliance265 ads, 5.0%
- 24Microsoft Office255 ads, 4.9%
- 25Retail merchandising251 ads, 4.8%
| Skill | Ads | Share |
|---|---|---|
| Customer service | 4,141 | 79% |
| Product knowledge | 1,104 | 21% |
| Retail operations | 752 | 14% |
| Responsible Service of Alcohol | 714 | 14% |
| Teamwork | 686 | 13% |
| Retail sales | 619 | 12% |
| Workplace safety | 543 | 10% |
| Customer experience | 519 | 9.9% |
| Inventory replenishment | 497 | 9.4% |
| Customer engagement | 485 | 9.2% |
| Stock replenishment | 476 | 9.0% |
| Manual handling | 462 | 8.8% |
| Communication | 427 | 8.1% |
| Problem solving | 407 | 7.7% |
| Time management | 390 | 7.4% |
| Loyalty program promotion | 380 | 7.2% |
| Inventory management | 375 | 7.1% |
| Product storytelling | 337 | 6.4% |
| Customer relationship management | 325 | 6.2% |
| Cash handling | 318 | 6.0% |
| Multitasking | 290 | 5.5% |
| Product discovery | 283 | 5.4% |
| Alcohol service compliance | 265 | 5.0% |
| Microsoft Office | 255 | 4.9% |
| Retail merchandising | 251 | 4.8% |
Experience asked for
Stated in 8.9% of this family’s ads · n = 466 stated values · Q3 2026
Work rights in these ads
n = 5,257 ads. Cells below the publication threshold are omitted.
| Requirement | Ads | Share |
|---|---|---|
| Citizenship required | Not published | — |
| Permanent residency required | Not published | — |
| Security clearance required | Not published | — |
| Sponsorship offered | Not published | — |
| Sponsorship possible | Not published | — |
Read the Australian job application glossary for the terms.
Work arrangement
| Arrangement | Ads | Share |
|---|---|---|
| Onsite | 1,035 | 20% |
| Hybrid | 376 | 7.1% |
| Remote | 200 | 3.8% |
| Flexible | 92 | 1.8% |
| Not stated | 3,554 | 68% |
How to use this on your resume
Open a role example to see these ideas in Offer Underway’s Modern resume template. Its mint highlights show matching terms from that role’s job-ad data. In your own application, use the actual employer’s ad and evidence from your experience.
- Mirror the exact skill names you can support with evidence.
- Put the top skills you can demonstrate in your Skills section and in experience bullets.
- Do not list skills you cannot evidence.
- Check a specific ad with the Australian job ad checker.
The ATS resume keywords guide shows how to choose wording without claiming experience you do not have.
Method and limitations
How this data is collected. OfferUnderway tracks job ads from Australian employer career sites and job boards. Each ad is counted once, even if it appears on several sites. Fields such as role family, skills, work arrangement and work-rights requirements are extracted from the ad text by an AI model and checked against the ad; some extraction errors are possible.
What it covers. Ads with an Australian location that were live at any point between 1 July 2026 and 30 September 2026. It is not every job ad in Australia: coverage depends on the sources OfferUnderway tracks, and some industries are better covered than others.
Thresholds. A breakdown is shown only when it is based on at least 30 ads; a skill is listed only when it appears in at least 15 ads and 3% of the relevant group.
Snapshot. Generated 17 October 2026. Figures are not revised after publication; corrections are noted on this page.
Questions about these skills
Which skills appear most often in customer support job ads?
Across 5,257 Australian customer support job ads tracked by OfferUnderway in Q3 2026, the most requested skills were Customer service (79%), Product knowledge (21%), Retail operations (14%), Responsible Service of Alcohol (14%), Teamwork (13%). These figures describe the tracked catalogue, not every job ad in Australia.
Are these skills mandatory for every role?
Frequency is not proof that a skill is mandatory for a particular job. Read the employer’s ad and distinguish requirements from preferences. Only include skills you can support with your own experience.
How many ads is this based on?
This family includes 5,257 active Australian job ads tracked by OfferUnderway in Q3 2026. Families need at least 200 ads; small cells and infrequent skills are suppressed.
Build a resume for a real customer support job
Use the frequency list as a starting point, then tailor your resume to the employer’s actual requirements and your own experience.