Sr Customer Success Manager (Cybersecurity)

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defence platform for the Agentic Enterprise. It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

To be successful in this role you have: - Possess exceptional verbal, written, social, presentation, and interpersonal skills. - 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions, ideally in Customer Success. Or - 3+ years experience in network engineering, architecture, support, or network design capacity - 2+ years experience working in Security/Healthcare/automotive/Retail/OT - Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems. - Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery. - A plus: - Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization. - Experience implementing a security program within enterprise organization - Familiarity with various Healthcare/IOT devices and manufacturers - B. S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired - Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM - Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS) - Networking (LAN/WAN, Routing/Switching protocols, Network Security) - Additional European languages - Government classification level clear is an advantage FD21

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U. S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.