Digital Product and Experience Manager

We're Looking For Someone Who has: - Has 4-5 years’ experience in digital product management, digital experience, CRM optimisation or business systems optimisation. - Connects digital improvements to revenue, conversion and customer outcomes. - Is hands-on and technically fluent: confident configuring tools, building workflows, implementing automations, and working with developers. - Demonstrated hands-on experience with CRM platforms, ideally HubSpot, including configuring workflows, managing data structures and improving integrations and automation. - Has a strong customer experience mindset. Enjoys identifying problems, challenging existing processes and designing better solutions. - Is proactive, curious and comfortable working independently, taking ownership of initiatives from idea through to implementation. - Communicates confidently with both technical and non-technical teams. - Brings hospitality, membership, SaaS or multi-site experience (a bonus). - Has experience in a service-led, membership, hospitality, SaaS, or multi-site environment - a strong advantage.

Additional Information Rewarding You - Own a high-impact remit with the opportunity to shape Hub’s digital products and experiences across our national business. - Join a purpose-led team at a certified Great Place to Work™, B Corp and carbon-neutral business. - Enjoy great perks including the Sonder app, paid volunteer leave and your birthday off. - Work with passionate teammates who live our values: Hospitality First, Lead with Impact, Elevate Everyday, Make Things Happen. Keen to join but don’t tick all the boxes? Apply Anyway! We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for! At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve. #LI-SN1